Do you charge for samples?
Samples are free, but we do charge a small fee to cover the cost of handling and shipping.
Can you help with installation recommendations?
Our friendly staff are happy to offer advice on how to install your flooring. We can walk you through the installation manual and provide technical support.
What is direct stick flooring?
This kind of flooring is directly glued to a timber or concrete substrate. This flooring is often used in older-styled homes. There are three common types of direct stick flooring: chevron parquetry, herringbone parquetry, and engineered timber flooring.
What is engineered timber flooring?
Engineered timber flooring gives you the luxurious look of timber flooring but is more affordable and easier to install and maintain. This flooring can be installed either as a direct stick or as a floating floor.
What are floating floors?
Floating floors do not need to be nailed or glued down to the subfloor. Examples of floating floors include hybrid flooring, laminate flooring, and engineered timber flooring.
What does wear layer thickness mean?
Having a thicker wear layer translates to more durable flooring. Though more expensive, thicker wear layer flooring can withstand more wear and tear and last longer than flooring with thinner wear layers.
Is hybrid flooring 100% waterproof?
Hybrid flooring is 100% waterproof. It is made of limestone composite core board with limestone powder that makes it stable and waterproof, helping it withstand sudden changes in temperature.
Is laminate flooring waterproof?
Unfortunately, laminate flooring is not waterproof. However, some laminate flooring options include a protective top coat that prevents water from slipping into the core. This makes these floors water resistant.
Are expansion gaps required around the perimeter of my new flooring?
If you are installing laminate, hybrid, or engineered timber flooring, you need to have expansion gaps. Changes in temperature and humidity can affect the flooring, and it will expand and contract. Having expansion gaps ensures that you will not have defects in your flooring.
How do I self-level over an existing subfloor?
Apply a floor primer by brushing or rolling onto the concrete. Allow this to dry for 20 to 30 minutes. After that, pour a self-levelling compound over the area that needs to be levelled.
How do I self-level over an existing timber or tile subfloor?
First, make sure that the subfloor is completely contained and sealed. Apply a non-porous floor primer bonding agent followed by a floor self-levelling compound to the area.
Can you install flooring for me?
We certainly can! We have a team of experienced flooring installers who are ready for the job. Send us a message to find out more about this service, or ask our staff in store.
What is the warranty on your flooring?
All of the products we carry are backed by the manufacturer’s warranty.
Do you sell retail or wholesale?
We are open to both retail and wholesale buyers. You can shop online on our website and at our showrooms. Our Dandenong showroom is located at 148 Cheltenham Rd, Dandenong, Victoria, Melbourne, 3175. Our Werribee showroom is located at 21 Comben Drive, Werribee, Victoria, Melbourne, 3030.
How do I know how much flooring to order?
It’s important to take into account waste when installing flooring to ensure that you have enough for your room. To do this, measure the area of your working space. Calculate the total floor space in square metres, and add 10% to allow for trimmings and wastage.
How do I place an order online?
To place an order online, simply add your chosen flooring to your shopping cart in the quantities that you require. Then progress to pay online to finalise your order. You can also send us a message or call us on 1300 470 585 to ask about particular products.
What payment modes do you accept?
We accept credit and debit card payments, as well as EFTPOS, PayPal, Afterpay, and bank transfers. Cash payments are accepted at our showrooms.
Do you deliver?
We offer delivery Australia-wide for all of our products. Delivery fees apply, and delivery times are dependent on your address. Customers can also pick up their orders from our Dandenong and Werribee stores.
How do I track my order?
Upon completion of your order and payment confirmation, you will be given a tracking code so that you can track your order online.
Do you match prices?
If you find a better price from a different flooring store, we are open to match their price to give you the best value. Have a chat with our staff about price matching.
Can I pay a deposit and store the product for later delivery?
Yes, you can. We offer a flexible payment and delivery option for our customers who want to lock in the product and price. You can pay a deposit of 20% of the product price and we will store it for you for up to 6 months. You can choose any delivery date within that period.
How do I pay the deposit and the balance?
You can pay the deposit by bank transfer. You will receive a receipt and a statement confirming your deposit and balance. You can pay the balance by bank transfer as well.
Are there any fees or interest charges for this option?
No, there are no fees or interest charges for this option. However, if you change your mind after paying the deposit, we may be entitled to keep all or part of your deposit as compensation for our time and expense. Please read our terms and conditions carefully before placing a deposit.
What if I want to cancel or change my order?
If you want to cancel or change your order, please contact us as soon as possible. We will try our best to accommodate your request, but we cannot guarantee that we can do so without any penalty. Depending on the product and the stage of your order, we may charge you a cancellation fee or deduct some amount from your deposit.
How do I arrange for delivery?
When you pay the deposit, you can choose a preferred delivery date within 6 months from that date. We will contact you one week before your chosen date to confirm the delivery details. If you need to change your delivery date, please let us know at least 2 weeks in advance.