Shipping policy
Shipping & Delivery Policy
This policy forms part of our Terms of Service and should be read together with our Terms and Conditions. Standard deliveries within Melbourne Metro are covered by a single flat-rate fee.
Last Updated: May 2026
01
Standard Shipping Rate
National Floors offers a standard flat-rate shipping fee of $280 for eligible online flooring orders delivered within the Melbourne Metropolitan Area only. This covers a single delivery trip with standard unloading access.
Rate applies to
Melbourne Metropolitan delivery addresses
One standard delivery trip
Standard unloading access
Rate does not apply to
Regional Victoria
Interstate deliveries
International deliveries
Orders requiring multiple delivery trips
Orders above 150m² may require multiple trips and no longer qualify for the standard rate. Our team will contact you before dispatch with a revised quote — you may accept or decline before processing.
Unsure if your address is within our delivery zone? Contact our team before placing your order.
02
Warehouse Pick-Up Only
National Floors does not offer showroom pick-up. All self-collection orders must be picked up from the relevant warehouse location. Pickup locations vary depending on the product ordered.
Before placing a pickup order, contact us to
Confirm stock availability
Confirm the correct warehouse location
Allow us to prepare your order for collection
After payment, you will receive a pickup reference number before collection can be arranged. Please do not attend the warehouse before receiving confirmation from our team.
03
Flooring Sample Orders
We offer flooring samples to help you make a confident purchasing decision. Samples are provided free of charge.
Sample shipping charges
Shipping is charged at the actual cost from our third-party delivery providers — no handling fees or margins added. The final cost is clearly shown at checkout before payment.
Shipping cost varies by
Number of samples ordered
Total weight
Delivery location
04
Delivery Timeframes
All delivery timeframes are estimates only. Some products may be dispatched from third-party supplier warehouses across Melbourne. Where significant delays occur, our team will contact you as soon as practicable.
Stock availability
Current warehouse stock levels affect dispatch timing.
Warehouse location
Dispatch point varies by product ordered.
Transport providers
Third-party scheduling may impact timelines.
Site access
Conditions at your address on the day of delivery.
05
Delivery Conditions & Customer Responsibilities
To ensure safe and efficient delivery, please ensure the following conditions are met. Deliveries are generally made between 9:00am – 7:00pm.
Site access
The address must be safely accessible during the delivery window. If not, additional charges may apply.
Pets
All pets must be securely away from delivery access areas during delivery.
Driveway & unloading access
Suitable driveway access
Adequate unloading space
Safe delivery conditions
Parking fees
Customers are responsible for any parking fees, permits, or access charges associated with the delivery location.
If delivery cannot be completed due to circumstances within the customer's control, re-delivery charges may apply. All charges are advised before re-delivery is arranged.
06
International Shipping
National Floors currently does not offer international shipping.
07
Returns & Refunds
For information regarding returns and refunds, please review our Refund Policy. Your rights under the Australian Consumer Law are not affected by this policy.
08
Contact Us
If you have any questions regarding shipping, delivery, or warehouse pick-up, please reach out to our team.
Email: info@nationalfloors.com.au
Website: nationalfloors.com.au
Flat-Rate Shipping
One simple $280 fee for all Melbourne Metro orders.
Free Samples
Try before you buy — samples at no charge.
No Surprises
All costs shown at checkout before you pay.
Proudly Australian
Family-owned, serving Melbourne since 2015.