DEFINITIONS
In this Invoice:
“National Floors” or “We” means NATIONAL FLOORS DANDENONG PTY LTD; ABN: 42 661 299 878: ACN: 661 299 878.
“Customer” or “You” means the individual or entity purchasing products or services from National Floors whose name appears on this Invoice.
“Products” means flooring materials or/and related accessories purchased by Customer in this Invoice.
“Services” means installation and any other services (excluding Delivery) mentioned in this Invoice and provided by National Floors.
“Delivery” means the process of transporting products from National Floors to the Customer’s specified location.
“Site” means National Floors website, physical stores, or any place where our products and services are offered.
ACCEPTANCE OF TERMS AND CONDITIONS
By placing an order with National Floors, Customer acknowledges that Customer has read, understood, and agreed to these Terms and Conditions. Your acceptance is confirmed by either:
- Making a deposit or full payment for your order; or
- Providing verbal or written acknowledgement of your acceptance.
AMENDMENTS TO TERMS AND CONDITIONS AND SALES ORDER
National Floors reserve the right to amend these Terms and Conditions at any time to reflect changes in our services, market conditions, or legal obligations. Amendments will be effective immediately upon posting on our Site or direct notification to you through email or postal mail. By continuing to use National Floors services or making a purchase after such amendments, you agree to be bound by the Terms and Conditions as modified. National Floors encourages you to review this document to stay informed of any changes periodically.
Additionally, based on your project plans, National Floors provide an accurate initial invoice. If additional work is needed due to plan discrepancies or unforeseen site conditions, National Floors will adjust the invoice accordingly, potentially increasing the cost.
REFUNDS AND RETURNS POLICY
Consumer Guarantees. Under consumer legislation, consumers are entitled to a choice of a refund or replacement if the products National Floors provided in this invoice are not of acceptable quality, or do not match the description and sample provided, or fail to meet the disclosed purpose by Consumer upon at the time of purchase
Refunds and Returns on Carpets. No Refunds or Returns for carpet purchases are offered because of a change of mind reason or customers simply wish to cancel for any other reason. Carpets are custom-cutted at the warehouse to fit the specific dimensions of each room. Once cut, the carpet cannot be repurposed for another house with different room sizes. Consequently, our suppliers do not accept returns of cut carpets, making refunds to Customer not feasible.
Refunds on Unopened Floors. In case of unopened flooring returned within 30 days of purchase, Customers may be eligible to the policy of 30% refund of the purchased money. This policy is due to the immediate payment requirement to our suppliers upon creating a Sales Order to secure and store the stock until pickup. The challenges in reselling returned stock necessitate this partial refund policy.
SERVICES CANCELLATION
Non-Same-Day Service Cancellation. If the service is cancelled on a day other than the scheduled day of installation, a cancellation fee of $350 will be applied. This fee covers the operational costs incurred in preparing for the scheduled service.
Non-Same-Day Service Rescheduling. Rescheduling may incur additional costs, varying by the specifics of the service and timing of the request. We assess these fees on a case-by-case basis to cover costs associated with scheduling changes.
Same-Day Cancellation/Rescheduling Fee. If the service is cancelled on the same day as the scheduled installation day, a cancellation fee of $700 will be applied. This higher fee accounts for the significant resources allocated for the day's service that cannot be redirected at short notice.
WARRANTY
Our work is secured by public liability insurance up to $20,000,000.00.
Service Warranty. National Floors provides a 12-month workmanship warranty starting from the installation completion date. This warranty covers any necessary repairs or adjustments to ensure the installed flooring meets our standards of excellence.
Product Warranty. Upon receiving products via delivery or warehouse pickup, it is the customer’s responsibilities thoroughly inspect the products. By doing so, Customer is taking reasonable steps to assess the products’ quality. Report about any products that are not of acceptable quality has to be made within 24 hours of collection.
National Floors will not be liable for defects that could have been reasonably detected during inspection or reported after the above timelines and any damages during delivery or installation by unaffiliated third parties.
Product Warranty. It is imperative that the consumer adheres to the product care guidelines stipulated by the manufacturer to uphold the validity of the warranty. In the event that these instructions are not readily accessible online or if encountering obstacles in obtaining them, the consumer is advised to promptly notify either National Floors or the manufacturer for further assistance. Furthermore, it is expressly stated
that any damage incurred as a result of improper installation by entities other than National Floors may render the warranty null and void. Compliance with the manufacturer's installation instructions is deemed indispensable to maintain eligibility for warranty protection.
Our natural timber product celebrates the beauty of nature, meaning each piece boasts unique characteristics like gum veins and knots, differing from any sample seen.
- All Flooring may lighten due to wear and exposure to sunlight or darken as part of its natural aging process.
- To maintain the beauty and integrity of your flooring, it’s important to shield it from direct sunlight and excessive moisture; immediate clean-up of spills and regular cleaning with a damp mop are recommended.
- Additionally, environmental factors such as slab heating and evaporative air conditioning can impact the flooring, potentially affecting warranty coverage.
The following points serve as fundamental guidelines provided by the manufacturer. For a comprehensive overview, please consult the manufacturer's guidelines. Adherence to these care instructions is essential for preserving the longevity and inherent quality of your flooring, thereby maintaining its aesthetic appeal over an extended period.
DELIVERY PREPARATION
It is Customer’s responsibility to:-
Be aware that delivery time is often between 9am and 7pm on the scheduled date. Ensure that driveway access must be available before delivery commences; otherwise, supplementary fees may be incurred.
Arrange prior approval for deliveries beyond 03 meters from the delivery vehicle or upstairs, which may incur additional fees.
Ensure timely access for delivery drivers; a grace period of up to 15 minutes will be provided upon delivery.
Failure to grant access within this timeframe may result in additional charges. - Be responsible for any incurred parking fees.
Ensure that pets are kept away from areas where handling takes place.
SERVICES PREPARATION
It is the Customer’s responsibility to:
- Ensure that pets are contained away from areas accessible to installers during the installation process.
- Ensure that all floors are properly vacuumed and cleaned prior to installation.
- Be aware that installers will often arrive between 7am and 10am on the scheduled date.
- Ensure that power and lights within the home are available for work to commence, not
solely from a power box. - Acknowledge that providing incorrect measurements may result in additional charges for delivery, installation, and product costs. If incorrect measurements provided by the
Customer lead to additional time spent by National Floors, such as requiring another day for installation or stock pickup, a fee equivalent to the same-day rescheduling fee ($700) will be applied to cover the associated costs. - Ensure that the installation space is clear of furniture and obstructions before our team's arrival to avoid potential delays and additional charges.
- Understand that any items left within the installation area are at Customer’s risk, and it is advisable to remove valuables, including money and jewelry, to prevent loss or damage.
- Minimize access to the installation area by non-flooring trades once work has commenced. Assume responsibility for any doors that require cutting; additional charges may apply if such services are requested.
- Remove existing floor coverings, if not included in the Scope of Work, before the installation date.
- Note that predicting the condition of the subfloor is challenging without inspecting it after removing existing floor coverings.
- Ensure that floor leveling does not exceed 3mm to avoid the need for floor preparation, which may incur additional costs.
- Understand that any installation issues related to improper subfloor preparation, if managed by Customer, will not be covered under our warranty.
- After the installation of flooring, any skirting reinstallation or initial installation is
performed by our installers. However, the finishing touches, including painting and the
application of gap fillers around the skirting, are not included in our scope of work.
SEVERABILITY AND WAIVER
If a court finds that any part of any term of this document is or becomes illegal, void or unenforceable, that part is deleted and this does not invalidate the rest of this document. If National Floors does not enforce its rights under this document at any time, it does not mean that it may not do so on future occasions.
LEGAL CLAUSES
This section outlines various legal obligations and rights under the agreement, including but not limited to:
Intellectual Property: All content on the Site, including text, graphics, logos, and images, is the property of National Floors and is protected by law.
Limitation of Liability: National Floors will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of Australia, and any disputes will be resolved in accordance with Australian law.
DISPUTE SETTLEMENT.
If the Customer is dissatisfied with the services provided, please first communicate your concerns with National Floors. This can be done through phone calls, emails, or in-person meetings.
If Customer feels that your concerns have not been adequately addressed or resolved by National Floors, request an inspection by a professional inspector is compulsory before proceeding to any Legal Recourse. We will endeavor to resolve your complaint as soon as possible.