Visiting a Flooring Showroom in Melbourne: What to Bring and What to Ask

Choosing a floor online is a great start, but nothing beats standing on the boards, seeing them in daylight and asking someone who knows. A little preparation turns a showroom visit from browsing into real decisions. Here's what to bring, what to ask, and where to find our four showrooms across Melbourne and Gippsland.

Key takeaways

• Bring photos, rough room sizes and anything you need the floor to match.
• Know what's under your current floor, and who and what will be walking on the new one.
• Ask about floor preparation, underlay, trims and removal so your quote has no surprises.
• Our Thomastown, Dandenong and Werribee showrooms are open seven days; Warragul is now open too.

What to bring

• Photos of each room, taken in daylight, including the doorways and where the floor meets other floors.
• Rough room sizes or a floor plan. They don't need to be exact; we measure properly before we quote.
• Things the floor needs to work with: a cabinet door, benchtop offcut, paint swatch, tile or a photo of your sofa.
• What's under your current floor, if you know: concrete slab or timber floorboards, and whether there are any damp or uneven spots.
• A budget range and a timeline, so we can point you to the ranges that fit and tell you about lead times.

Questions to think about before you come

• Which rooms are you doing, and do any get wet (kitchen, laundry, entry)?
• Do you have pets or young kids, or a lot of foot traffic?
• Do you want warmth and softness (carpet), real timber, or easy care (hybrid or laminate)?
• Are there stairs to cover?
• Will you live in the home during the work, or is it a renovation or rental?

What to ask in the showroom

• Floor preparation: will my subfloor need levelling or other work first?
• Underlay: does this range have underlay attached, or do I need a separate one?
• Removal: can you take up and dispose of my old floor?
• Trims and transitions: what happens at doorways, skirting boards and where floors meet?
• Stairs: can this floor go on my stairs, and how is it finished?
• Stock and timing: is this range in stock, and how soon can it be installed?
• Care: how do I clean it, and what warranty applies to this range?

Tips for comparing samples

• Look at samples near a window as well as under the showroom lights. Floors look different in daylight.
• Stand back. A board that looks busy up close often looks calm across a whole room.
• Put samples on the floor, not just in your hand, and look at them with your swatches.
• Take a few samples home where available, and look at them in each room at different times of day.

Our showrooms

Thomastown: 278 Settlement Rd, Thomastown. Phone (03) 7046 6806. Monday to Saturday 9am to 5pm, Sunday 11am to 3pm.

Dandenong: 148 Cheltenham Rd, Dandenong. Phone (03) 7048 9816. Monday to Saturday 9am to 5pm, Sunday 11am to 3pm.

Werribee: 21 Comben Dr, Werribee. Phone (03) 7048 9814. Monday to Saturday 10am to 5pm, Sunday 11am to 3pm.

Warragul: 1/11 June Ct, Warragul. Phone 0433 450 122. Please call ahead for opening hours.

After your visit: the free measure and quote

Once you've narrowed it down, we'll come to your home to measure properly and check the subfloor. You'll get a quote that covers the flooring, installation, underlay, trims and any preparation. Book a free measure and quote online or call 1300 470 585.

Want to do some reading first? Start with our guides to hybrid vs laminate and engineered timber vs hybrid, or try FloorFinder for a quick shortlist.

Frequently asked questions

Do I need an appointment to visit a showroom?
No, you can walk in during opening hours. If you'd like a longer chat about a big project, calling ahead helps us make sure someone is free.

Are your showrooms open on weekends?
Yes. Our Thomastown, Dandenong and Werribee showrooms are open Saturday and Sunday. Please call Warragul for its hours.

Can I take samples home?
Samples are available for many ranges, and you can order free hybrid samples online. Ask in the showroom about the range you like.

Is the measure and quote really free?
Yes. We come to your home, measure properly and give you a quote. There is no charge for it.